Privacy Policy

Surya Mandiri Teknik · Last updated: 22 June 2026

This Privacy Policy explains how Surya Mandiri Teknik ("we", "us", or "our") collects, uses, discloses, and protects your information when you use the Surya Mandiri Teknik mobile application (the "App"). By using the App, you agree to the practices described in this policy.

The App is operated by Surya Mandiri Teknik, located at Jl. Bubutan No. 65, Surabaya, Indonesia.

1. Information We Collect

a. Account & Profile Information

When you sign in, we collect information needed to create and manage your account, including:

• Your name and email address
• Your profile photo (if you provide one)
• A unique account identifier provided by your sign-in method

We support sign-in via Google Sign-In and Apple Sign-In. When you use these, we receive your name, email address, and a unique identifier from the respective provider, in accordance with their terms.

b. Content You Provide

• Photos & Camera: images you capture or select from your device to set a profile photo or attach to requests.
• Documents/Files: files you choose to upload through the App.
• Any other information you submit, such as orders, requests, or messages.

c. Device & Technical Information

• Device model, operating system, and version
• Unique device and push-notification tokens (used to deliver notifications)
• App usage data and diagnostic logs needed to operate and improve the App

2. How We Use Your Information

• To create, authenticate, and manage your account
• To provide the App's core features and respond to your requests
• To send push notifications you have enabled (e.g. order or service updates)
• To maintain security, prevent fraud, and troubleshoot issues
• To comply with legal obligations

3. Device Permissions

The App may request the following permissions. You can grant or revoke them in your device settings:

• Camera — to take a profile photo or capture images you choose to upload.
• Photos / Media / Storage — to select and upload images or files.
• Notifications — to deliver push notifications.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers that help us operate the App (e.g. Google Firebase for push notifications and authentication, Expo for app delivery and notifications, and hosting providers).
• Authentication providers (Google, Apple) when you choose to sign in with them.
• Legal authorities when required by law or to protect our rights and users.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the App, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, we delete or anonymize it.

6. Data Security

We use reasonable technical and organizational measures to protect your information, including encrypted transmission (HTTPS). However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Account Deletion

You may request access to, correction of, or deletion of your personal information. To delete your account and associated data, contact us using the details below and we will process your request within a reasonable period, subject to legal requirements.

8. Children's Privacy

The App is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the App after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us: